Have a question? Want to learn more about our store and policies? I’ve compiled a list of some of the most frequently asked questions, accompanied by answers. If you can’t find what you’re looking for, please contact me at CathCarmAndRay@gmail.com
HOW MUCH IS SHIPPING?
Orders typically ship within 1-3 days. My inventory can change quickly. Items that are sold out could take 10-14 days to restock if still available. My turnaround time can change especially during a sale or holidays.
I will try my best to get items out as quickly as possible. Should you need your order by a particular date, please let me know so that we can ensure you get it in a timely manner!
Shipping Domestic is a Flat Rate of $4.00. Any Domestic orders over $30.00 will be FREE Shipping.
There is a Flat Rate of $20.00 for any orders Shipping to Canada.
HOW LONG FOR MY ORDER TO SHIP?
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Returns & Exchanges
I want to make your purchase a happy one. All returns for Cath, Carm and Ray have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn/unused. You will also need the receipt or proof of purchase. To start a return, you can contact me at CathCarmAndRay@gmail.com. If your return is accepted, I"ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. Once returned items are received, I will issue your refund in 1-3 business days. You can always contact me for any return question via email at CathCarmAndRay@gmail.com
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*Please note: all shipping costs are at the expense of the buyer for any returns or exchanges.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, Apple Pay, Google Pay and PayPal.
DO YOU SELL GIFT CARDS?
Yes, we sell gift cards. If you are interested in a gift card, please check our home screen under the gift card tab.
CAN I HAVE MY ORDER GIFT WRAPPED?
At the moment we do not offer gift wrapping.